Coronavirus: Travellers warned as insurers pause or restrict holiday cover

12 March 2020, 10:55 | Updated: 12 March 2020, 11:22

Holidaymakers are being warned to check their cover
Holidaymakers are being warned to check their cover. Picture: PA
EJ Ward

By EJ Ward

Travellers are being reminded they need to check their travel policies again as the insurance industry takes measures to restrict or pause cover due to Covid-19.

Holidaymakers have been warned travel insurers have been pulling cover or making cuts to travel cover due to the coronavirus outbreak.

Aviva has said following a review of its travel insurance, it has decided to adjust its cover to reflect the current risks posed by the global pandemic, while LV= has paused sales to new customers.

Some reports have pointed to sharp increases in demand for travel insurance in recent weeks.

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The insurance giant issued a statement that said this means that while new Aviva direct travel insurance customers can still buy its core travel insurance, they will not be able to select add-on cover for "travel disruption" or "airspace closure".

Aviva has also paused its single-trip direct travel insurance for new customers travelling to Italy due to coronavirus.

Existing customers who have already bought cover are unaffected by the new restrictions.

A statement from Aviva said: "Insurance is designed to provide cover for unforeseen and unexpected events and is priced on this basis.

"The outbreak of the coronavirus means there is an increased likelihood of disruption to people's travel plans.

"We envisage that these decisions, affecting only Aviva's travel insurance new business, will be temporary actions."

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In a statement on its website, LV= said it has paused the sale of travel insurance to new customers - otherwise it may have had to ramp up its prices.

It said: "We considered a number of different options, such as excluding cover or significantly increasing prices for new customers. We strongly believe this temporary measure of pausing the sale of new policies and focusing on our existing customers is the right decision."

LV= said there is no change for existing customers who already have a policy and it is still offering renewals.

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Consumer group Which? said that anyone looking to buy travel insurance should shop around and read the terms of their policy closely to ensure that they will be covered in the event of disruption.

Gareth Shaw, head of money at Which? said: "It's very alarming that LV= have withdrawn the sale of travel insurance and that other providers have also started restricting the policies they offer customers.

"Anyone planning a holiday should get insurance as soon as they book. If you haven't already booked insurance and are travelling soon, we urge you to get cover immediately from a reputable insurer.

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"The Government, insurers and the travel industry must immediately tackle the huge challenge provided by coronavirus, as the industry depends on people having the confidence that they can travel with the knowledge that they will be covered."

A spokesman for the Association of British Insurers (ABI) said travel insurance remains "widely available".

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He said: "Existing policies remain unaffected. Travel insurance for new customers remains widely available, so people should shop around for the cover that best meets their needs.

"In a competitive insurance market, insurers will be monitoring carefully the fast-moving developments in the coronavirus outbreak, and will keep their position under constant review as the situation develops.

"Insurance is based on assessing the possibility of an event occurring. Insurers will take account of when any risk becomes more of a probability than a possibility, making whatever commercial decisions that they feel are prudent."

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